At Purpple Sky, we are committed to ensuring our customers are fully satisfied with their
purchases. We sincerely thank you for considering our products to elevate your space. Please
take a moment to review our return, refund, and exchange policy below to understand the
guidelines and process.
Eligibility for Returns and Refunds
You may request a return or refund under the following circumstances:
- Damaged in Transit: If your order arrives damaged during transit.
- Incorrect Product: If you receive the wrong product.
General Returns
All customers are eligible for returns and refunds within 7 days of the original purchase date,
provided there is a video showing the unpacking.
To be eligible for a return or refund, items must be:
- Unused
- In their original packaging
- Accompanied by proof of purchase
Timeline
Returns and refunds are typically processed within 3-4 days of the original purchase date.
Return Procedure
- 1. Initiate Return: Contact our customer service team at info@puplesky.com to initiate a return.
- 2. Provide Details: Provide your order number and reason for the return.
- 3. Return Authorization: Our team will provide you with a return authorization and instructions for returning the item.
- 4. Pack and Ship: Pack the item securely in its original packaging and ship it back to us. Note: Items should be returned in the same condition they were received (unused with the original packaging).
Payment Refunds:
- Payment refunds are applicable only in cases of damaged products or incorrect delivery. For Cash on Delivery (COD) orders, please provide your bank details, and we will transfer the refund amount directly to your account.
Guidelines for Returns
- Free Returns: Returns and replacements are done free of cost if incorrect products (incomplete sets or incorrect variant), wrong sizes (size other than ordered), or damaged products are received by the customer.
Exchange Policy
Items may be exchanged for a different size, color, or style within 7 days of the original purchase
date, subject to availability. To be eligible for an exchange, items must be:
- Unused
- Intheir original packaging
- Accompanied by proof of purchase
Exchange Procedure
- 1. Initiate Exchange: Contact our customer service team at info@ppurpplesky.com to initiate an exchange.
- 2. Provide Details: Provide your order number and reason for the exchange.
- 3. Exchange Authorization: Our team will provide you with an exchange authorization and instructions for exchanging the item.
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4. Pack and Ship: Pack the item securely in its original packaging and ship it back to us.
Note: Items should be returned in the same condition they were received (unused with the original packaging).
Cancellation Policy
- Free Cancellation: Orders can be canceled within 24 hours without any extra cost.
- Shipped Orders: Orders that have already been shipped cannot be cancelled and will follow the regular return and refund policy.
Cancellation Process
- Email us at info@purpplesky.com with the subject line "Cancellation Of Order Number- xxxx".
Exceptions & Limitations
- Non-returnable Items: Clearance or final sale items are non-returnable and non-refundable.
- Custom Items: Custom or personalized items are not eligible for return, refund, cancellation, or exchange unless defective.
Dispute Resolution
In the event of a dispute or disagreement regarding returns, refunds, cancellations, or
exchanges, please contact our customer service team for assistance. The final decision rests with the management.
For any questions or concerns regarding returns, refunds, cancellations, or exchanges, please contact
our customer service team at info@purpplesky.com.
Thank you for shopping with Purpple Sky. We appreciate your understanding and cooperation.
